It should be changing constantly. Webshark provides all clients with unlimited future changes combined with lightning fast Linux hosting and 24/7 support. Change requests are handled within 24-48 hours. As a small business ourselves we understand the importance of trusted support and responsiveness from your partners.
Although we are generous with our time and do not always go by the book, we define this as making alterations to a websites existing content and structure.
Our goal is to allow our clients to feel that they are supported and do not have to worry about being billed by the hr on every request. Our response time is typically within 24-48 hrs max, and we use a very slick ticket system.
In order for your website to be available online it must be hosted on a web server. For the most part small – medium sized organization will use shared hosting platforms. Webshark has a very fast and high-quality Linux server. Our server makes daily backups, so your data is always backed up.
If your website is built using the WordPress platform there are constant plugin and platform updates that need to be done to keep your website functioning at a high level and to keep it secure from malware. Webshark will routinely make these updates when they are available to ensure your website has zero vulnerabilities and continues to run at a high level.
Due to the nature of the internet these days it is possible that your website will experience corrupted files or malware existing within its platform. Webshark performs monthly virus scans to stay on top of any possible malware. In the case your website does get infected we will properly remove and change all security passwords for your website as part of our annual fees.
Websites like anything can have errors or small breaks in their functionality. Once identified Webshark will review and repair in an urgent manner.
Every website has at least one URL that works as its primary address. This domain name needs to be renewed every year with its domain registrar. Webshark will manage the domain and ensure that it is renewed each year.
High end hosting paired with monthly WordPress core and plugin updates.
No, you can keep your website on your existing web server and we can still provide maintenance and website changes for your website.
